Please read through the information in this section carefully. It is imperative that you understand and comprehend the guidelines for renting our units.
We wish to serve you in a positive way in every possible facet of your vacation, so if there are any questions, please do not hesitate to contact one of our Vacation Consultants or Management.
MORE THAN 14 DAYS FROM ARRIVAL DATE: A full refund will be given for cancellations made at least 14 days prior to your arrival date.
WITHIN 14 DAYS OF ARRIVAL DATE: A 50% refund will be given for cancellations within 14 days of arrival. In lieu of a refund, you may also choose to have the full reservation amount applied to a future stay sometime within the next six months.
Sheets and Towels are provided for you during your stay. Guests will be charged for missing or damaged linens. Please bring beach towels, all paper products, trash bags, detergents, & soaps. Check-In is at 4:00pm and Check-Out is at 11:00am.
Suites at Silver Tree is located at 565 Glendale Road, Oakland, MD 21550. Our office is open Sunday through Thursday from 8:00am to 8:00pm, and Fridays & Saturdays from 8:00am to 10:00pm. The contract holder must present photo identification for validation before any keys will be given out. You can visit our directions page here to find detailed directions on how to locate our office when traveling from the areas of Baltimore, Washington D.C., East Pittsburgh, and West Pittsburgh areas.
Arriving after business hours (8pm or later)? Our registration lobby is open Monday - Saturday 8am - 8pm and Sundays 8am - 6pm in Fall/Winter/Spring months. Please call the hotel directly at (844) 259-0267 to let us know you will be arriving after our lobby hours, and our staff can give you details and directions to retrieve your key packet from a locked box at our entrance with a specific code to enter, instructions on entering the building and your room, and answer any questions you may have.
To protect our suites, no pets are permitted on the premises. However, because all of our units are individually owned, we cannot guarantee that any accommodations are free of allergens.
Local accommodations may be available for boarding your pet, if needed. Please contact the Bed 'N Bark Inn here for availability.
50% of the total reservation is due at the time of booking, with the other 50% due 30 days prior to your arrival. Reservations must be paid in full prior to arrival. Special payment arrangements may be possible at the request of the guest to our front desk staff. If you would like to discuss payment arrangements for your reservation, please contact our Vacation Consultants at (866) 990-6852.
All Guests have use of the on-site parking at the hotel for standard vehicles only. No boat trailer parking is allowed on premises. Please contact the front desk at (866) 990-6852 for local boat trailer storage information.
The Suites at Silver Tree is a Non-Smoking Facility.
